bmwcasino Terms and Conditions

Introduction and Definitions

bmwcasino (hereinafter referred to as the "Platform", "we" or "us") is an online betting and casino platform that provides sports betting, casino games and various online gaming services to users in Bangladesh. These terms and conditions ("Terms") form an agreement between you and bmwcasino.

Some key terms used in this document are defined below:

• "User" — any person who has registered on this platform and is using its services.
• "Account" — the user's personal profile through which the platform's services are accessed.
• "Balance" — the amount of funds held in the account.
• "Bonus" — additional funds or rewards provided for promotional purposes.
• "Wagering Requirement" — the obligation to place bets a specified number of times before bonus funds can be withdrawn.
• "Services" — all gaming, betting and related benefits provided through the bmwcasino platform.

These terms and conditions may be updated from time to time. For significant changes, we will send a notification to the registered email address. Continued use of the platform will be considered acceptance of the latest terms and conditions.

Account Registration

The following conditions must be met to open an account at bmwcasino:

• Each person may create only one account. Creating multiple accounts is strictly prohibited.
• All information provided at the time of registration must be accurate, complete and up to date.
• We may request necessary documents at any time for the purpose of verifying your identity.
• The account is for your personal use only — operating an account on behalf of someone else is not permitted.
• If you register with false information, the account will be immediately cancelled and deposited funds may be forfeited.

Age Requirements

bmwcasino is for adults only. You must be 21 years of age or older to use this platform.

• You must confirm your age at the time of registration.
• We may request a government-issued ID or passport at any time to verify your age.
• Protecting minors from participating in gambling is our highest priority.
• If a user is found to be underage, the account will be immediately closed and all winnings will be forfeited.

Account Security

It is your responsibility to maintain the security of your account. Please follow the guidelines below:

• Always keep your password confidential — never share it with anyone.
• Use a strong password and change it regularly.
• Log out of your account after logging in on a public or shared device.
• If you notice any unauthorised activity on your account, notify our support team immediately.
• bmwcasino is not liable for any loss resulting from third-party access.

bmwcasino keeps all user data secured with SSL encryption. Our system conducts regular security checks to ensure fair play.

Deposits and Withdrawals

bmwcasino supports the most popular mobile banking methods in Bangladesh. The rules for deposits and withdrawals are given below:

• Accepted Payment Methods: bKash, Nagad, Rocket.
• Minimum Deposit Amount: ৳500 (for each method).
• Minimum Withdrawal Amount: ৳500.
• Withdrawal Processing Time: Generally completed within 10 to 45 minutes.
• Withdrawals can only be made using the same method used to make the deposit.
• The withdrawal process may be delayed if identity verification has not been completed.
• We reserve the right to hold any unusual or suspicious transactions.

All financial transactions must be conducted in Bangladeshi Taka (BDT / ৳). Account balances will also be displayed in Taka.

Bonuses and Promotions

bmwcasino offers various types of bonuses and promotional offers. Please read the following conditions carefully before claiming them:

Welcome Bonus

• New users will receive a 200% welcome bonus on their first deposit, up to a maximum of ৳15,000.
• Example: Deposit ৳1,000 and receive a ৳2,000 bonus — total balance will be ৳3,000.
• Or: Deposit ৳16,000 and receive a maximum bonus of ৳15,000 — total balance will be ৳31,000.
• A 20x wagering requirement must be met before bonus funds can be withdrawn.
• Bets must be completed within the specified time limit to fulfil the wagering requirement.

VIP Cashback Program

• Bronze: Up to 0.4% cashback per week.
• Silver: Up to 0.8% cashback per week.
• Gold: Up to 1.1% cashback per week.
• Platinum: Up to 1.5% cashback per week.

General Bonus Terms

• Each bonus offer has its own specific terms, which are detailed on the offer page.
• Each bonus may only be claimed once. Claiming a bonus through multiple accounts will be treated as fraud.
• bmwcasino reserves the right to modify, suspend or cancel any bonus offer.
• If bonus abuse is detected, the bonus may be cancelled and any associated winnings may be forfeited.

Betting Rules

The following rules apply when betting at bmwcasino:

• A bet that has been confirmed cannot be changed or cancelled.
• Each game or betting market has its own rules, which can be found in the relevant section.
• If any bet remains incomplete due to a technical issue, the deposited amount will be refunded.
• Cricket betting includes BPL, IPL, T20 World Cup and other international matches.
• Live betting markets may change while a match is in progress.
• If an event is cancelled or postponed, bets will be settled in accordance with the applicable rules.
• Any bet connected to match fixing or result manipulation will be voided.

The game rules of gaming providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, JILI, PG Soft and others) will apply and can be viewed within the relevant game.

Prohibited Activities

The following activities are completely prohibited on bmwcasino. Violating these rules will result in permanent account closure:

• Creating multiple accounts to claim bonuses or gain unfair advantages.
• Registering using a false or fake identity.
• Using betting software, bots or automated methods.
• Exploiting system vulnerabilities or bugs to gain an unfair advantage.
• Selling, transferring or renting your account to another person.
• Using the platform for money laundering or illegal financial activities.
• Cheating or colluding against other users.
• Behaving abusively towards our support team or other users.

If such activities are detected, we reserve the right to notify the relevant authorities. Both deposited funds and winnings may be forfeited.

Technical Issues

Technical issues may occasionally occur with online services. Our policy on this matter is set out below:

• If a game or bet remains incomplete due to an internet disconnection, the outcome will be determined according to the technical logs.
• No bets will be accepted during server downtime or maintenance periods.
• We reserve the right to cancel incorrect payouts made due to software errors.
• Our liability for losses caused by technical issues is limited.
• Any complaints regarding technical issues should be reported to support within 24 hours.

Limitation of Liability

bmwcasino is not liable for the following:

• Any loss caused by internet connection issues or device failure.
• Losses resulting from a user's own negligence or sharing of passwords.
• Losses caused by issues with software from third-party game providers.
• Any financial loss resulting from changes to bonuses or promotions due to market conditions.
• If it becomes necessary to temporarily suspend the service due to changes in applicable law.

Our total liability will in no case exceed the amount held in your account. Our support team must be notified first for the resolution of any dispute.

Privacy & Data Protection

Protecting your personal information is very important to us. Our data usage policy:

• Your personal information will be used only for providing services, identity verification, and fraud prevention.
• Your information will not be sold to third parties.
• Information may be provided to authorities where required by legal obligation.
• Our system uses SSL encryption to keep your data secure.
• For more details, please read our Privacy Policy.

Account Suspension & Closure

An account may be suspended or permanently closed in the following circumstances:

• Violation of any clause of these terms and conditions.
• Providing false information or committing identity fraud.
• Involvement in fraudulent or illegal activities.
• The user themselves requests account closure.
• The account remains inactive for an extended period.

To voluntarily close your account, please contact our support team via live chat or email. Any balance must be withdrawn before the account is closed. To set responsible gaming limits, see our Responsible Gaming section.

Changes to Terms & Conditions

bmwcasino reserves the right to modify these terms and conditions at any time. Regarding changes:

• At least 7 days' prior notice will be given to the registered email before any significant changes.
• For minor changes, a notice will be published on this page.
• Continued use of the platform after changes have been made will be considered acceptance of the new terms and conditions.
• If you do not agree to the new terms and conditions, please let us know to stop using the platform and close your account.

Contact & Dispute Resolution

If you have any questions or complaints about these terms and conditions or our services, please contact us:

• Live Chat: 24/7 support — speak in Bengali.
• Email: [email protected]

For any dispute, please first try to resolve it with our support team. You will receive an initial response within 7 business days of submitting a complaint. We are always committed to resolving disputes within a reasonable time.

For more information on any matter related to these terms and conditions, visit our FAQ section or read About Us page.